Chesapeake Urology understands that insurance, billing and financial matters can be complex, which is why our team of professionals is here to help. We are committed to providing you with the information and resources needed to understand your bill, how we work with your insurance and Chesapeake Urology's financial policy.
Because insurance coverage varies, it is important that you understand your individual health plan and what it covers, including deductibles, coinsurance and copays. We recommend that you call the customer service number on the back of your insurance card, or contact your employer's benefits department, to verify your coverage and for any questions regarding your health insurance plan. Chesapeake Urology will work with your insurance company to confirm eligibility and coverage for procedures and/or services provided.
If at any time you have questions about your bill and what is covered by insurance, please contact a Chesapeake Urology patient accounting liaison at 443-738-2874 or toll free at 866-681-2335, Monday - Friday, 8:00 a.m. to 4:30 p.m.
Access Chesapeake Urology's full financial policy here.
Important Highlights of Chesapeake Urology's Financial Policy
Recent changes in health insurance plans, brought about by the Patient Protection and Affordable Care Act, have required us to update our financial policies. Please read the following information carefully as as these updates to our financial policy may impact your future appointments and scheduling for surgical procedures, treatments and injections. Patients will need to satisfy the following conditions in order for us to schedule your surgical procedure, treatment or injection, as well as your office appointment:
Surgical procedures treatments and injections: Prior to Chesapeake Urology scheduling any surgical procedure, treatment or injection, whether performed in our offices, surgery centers or by our physicians in any hospital, you will be required to make arrangements to pay all estimated out-of-pocket costs associated with your surgical procedure, treatment or injection in advance.
The amount you will be required to pay will be determined based upon your individual insurance plan and will include any deductibles, co-payments and co-insurance which your insurance carrier indicates that you will owe. In addition, you will be required to make arrangements to pay any other outstanding balances that you may owe to us at that time.
Office Appointments: Prior to us scheduling your office appointment, you will be required to make arrangements to pay any outstanding balances that you may owe to us at that time.
Our patient accounting liaisons will work with you to provide assistance in satisfying any amounts that you may owe.
If you have overpaid your estimated patient responsibility, Chesapeake Urology will process your refund after the claims for your procedure have been fully processed by your insurance company.
Financial Services and Support
It is our goal to provide you with an optimal patient experience, from the personal care you receive from our healthcare professionals to the financial tools and resources you need to make your visit to Chesapeake Urology convenient and stress-free.
The following pages contain easy to understand information about Chesapeake Urology's financial policies and patient billing practices to make your experience and your care as seamless as possible.